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Service: the ‘Other’ Spoke in the Economic Wheel

When looking at the pieces of any economy you can break it down into different parts or segments.   All unique pieces when put together complete an economy, however, fulfilling different purposes.  To keep things simple, we’re going to look at the economy from two sides – goods and services.   Goods are products that can be touched or consumed that are created by the manufacturing or distribution segment.  Everything else is considered part of the service sector.  Service industries cover a broad class of businesses that can include things such as professional services, computer software development, construction, and most government functions just to mention a few, and all necessary to support a comprehensive economy.  After all, most of us are very used to having what we want at our fingertips.

Although we sometimes think of the service sector as a follow-up to the creations of goods, it is no less important to the health and growth of any economy.  It is by no means the very last spoke in the wheel.  In fact, the service sector has been rapidly expanding in the past century and is now the largest part of the economy in many developed countries.  With automation replacing much of the manufacturing and distribution functions service has quickly risen to be the largest factor in a country’s GDP (gross domestic product).    Technology and increased automation has drastically reduced the number of people required to perform many manufacturing and distribution processes shifting tasks to service-based.  

We’ve all experienced having something we own being serviced, such as a car or an appliance but there’s so much more to service.  Technology itself has created a huge influx and demand for services.   Any use of the internet from social media, to online banking, healthcare, entertainment, education,  and travel are just a few industries providing services.  Most of this service work is provided in the background and made available to the consumer making it easier to control collecting necessary transactions or information. But what if you’re an organization that provides a  service and directly interacts with a customer.  What could set you apart from your competition?  

One thought … a mobile app:

  • Control the details and scope of any project enabling you to work smarter and faster. Have on-site visibility for easy and efficient viewing of service tickets or work orders, and along with access to customer, history helps your business build confidence and loyalty with your customer base.
  • Seamless synchronization of information to a work server(s) for real-time data and integrated scheduling will help to ensure accuracy and timely resolution for the customer and efficiency for you.
  • App support should include multiple device options from cell phone to tablet compatibility with options to manage service issues both online and offline. A good app should not only allow for device options but also compatible with different operating systems such as Android or IOS. 
  • Secure communication is a must in keeping any sensitive customer information private. Functionality to process payments and capture a customer signature along with producing receipts to be easily emailed for paperless transacting and convenient and timely document delivery.
  • Capturing and documenting service tasks such as photos or videos easily for record-keeping. If dispensing parts the ability to scan and record barcodes or serial numbers for documenting the inventory transaction(s) and record the service activity.

Manufacturing, distribution, and service are the three main pieces of any economy with service quickly becoming the dominant player.  No matter the type of industry an organization supports technology is here to stay and key to future growth and success.  Now is a good time to take a look at not only what propelled you to this point, but will continue that momentum.    

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